Frequently asked questions

Let’s see what the magic 8-ball says today!

General


  • What is Ocean.io?

    Ocean.io is the next generation of customer acquisition. We’re putting data at the heart of everything to revolutionize the way you work. We use our own database, AI, and keyword algorithms to build exact lookalike target groups of companies based on the specific characteristics of your best current customers. We also provide contact details so you can reach out on whichever platform suits you: phone, email, or social media.

  • How do I use Ocean.io?

    Schedule a short appointment here with our Customer Success Team for a demo to help you get the most out of the platform.

  • How will Ocean.io help my business?

    Good data leads to better decisions. Better decisions lead to business success. From sales to marketing, inbound and outbound, our data will put your company on a fast-track to growth.

    Ocean.io allows any company to tap into big data and AI to improve its customer acquisition process, giving you more time and resources to focus on selling.

  • Why do I have to sign up to a demo before I can use Ocean.io?

    We’re still working hard on developing the Ocean.io software, from the interface to the AI algorithms that provide value to our data. Since we’re still in Beta, there are a few work-in-progress aspects to our platform, which are best explained over a quick demo.

    We also think that, since what we’re doing is different from similar tools, we need to explain a few things to get you started on the right foot and help you get the most of our software.

  • How is Ocean.io different from other customer acquisition tools?

    Our whole approach is fundamentally different because we want to transform customer acquisition.

    Our proprietary data-sets are meticulously put together by our team of data science experts. Our algorithms surpass current industry standards to identify the most relevant details so we can deliver the perfect target audiences. And we are working on the whole customer acquisition process, from sales to marketing, from inbound to outbound.

  • Can I export lead lists? Where to?

    If you use Hubspot or Pipedrive, you can export leads directly into your CRM. We will soon be releasing integration with other CRM systems but you can still export lead lists and contact details as a .csv file and then import it into other systems.

  • Are you GDPR-compliant?

    Yes, we are proud to be fully GDPR compliant. We only gather data from publicly available sources of information.

    You can read our privacy policy here.

  • Do I need a Data Processing Agreement (DPA) with Ocean.io to use the data?

    We do not process any personal information transferred to us from our users (controllers). Using our software is similar to using Google search, except we specialise in company data. None of the data that we present is owned by Ocean.io, it is simply stored.

    You can read our privacy policy here and more about how Ocean.io is GDPR-compliant here.

  • Can I reach out to the contacts you provide within the platform?

    Yes! Since our data is GDPR compliant, you can reach out to any contacts that you have identified in our system. Just remember that you are doing cold outreach.

  • What are the price plans? What is a “seat”?

    We’re currently in Beta so our prices are subject to change. For now, we’re charging €40 per “seat” per month for the basic package, subscribed to an annual package.

    A “seat” is an account meant to be used by a single person. By default, a seat has an export limit of 600 leads per year but we can, of course, customize it if you need more.

    We also offer a package that allows you to filter the results based on technographic data. This package is €70 per seat per month, billed annually.

    It is possible to sign up for a test month before signing up to the annual package. Pricing for the basic package is €57 per seat. To add the technographic data filter in the test month costs €70.

    For customized options, email sales@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

Product


  • Which countries are included in Ocean.io’s coverage?

    We’re currently covering Australia, Denmark, Finland, Germany, the Netherlands, Norway, Singapore, South Africa, Sweden, and the United Kingdom, with more countries to be added in the coming months, including Austria, Ireland, New Zealand, and Switzerland.

    And there will be even more soon, of course!

  • Can I base my search on any company?

    Yes, you just need to key in the URL (landing page) of that company into the search and Ocean.io will find every similar company within the territory you choose.

  • Are business email addresses on Ocean.io verified?

    All the contact information we show is provided by the companies themselves. However, email addresses fall out of use regularly so we can’t give a 100% verification.

  • Can I get Ocean.io for my phone?

    For now, Ocean.io is a desktop product. Expect us to release a phone app version of Ocean.io in the near future allowing you to do outreach directly on the app based on data provided by Ocean.io.

  • Do you integrate with my CRM system?

    One of the great benefits of Ocean.io is that all the data we provide to you on a prospect can be uploaded to your CRM system, eliminating the need to manually add prospect information to your CRM. This goes for resolving inbound leads as well.

    If you use Hubspot or Pipedrive, you can export leads directly into your CRM. We will soon be releasing integration with other CRM systems but you can still export lead lists and contact details as a .csv file and then import it into other systems.

Privacy


  • Where does Ocean.io get its data from?

    We gather data from publicly available sources of relevant information, such as company websites, public registries, etc.

  • Can I read your EULA?

    Of course you can – it’s here: End-User License Agreement. This is the agreement between you and Ocean.io when you install the extension.

  • Does Ocean.io take care of my data?

    Your data belongs to you. At Ocean.io, we are fully GDPR compliant. We only gather data from publicly available sources of information. Check out our privacy policy here to find out how we take care of your data.

  • Is Ocean.io compliant with GDPR?

    Yes, we are proud to be compliant. The European General Data Protection Regulation (GDPR) will require that we keep our European customers’ data protected in line with a general standard throughout the European Union and will apply to all EU member states from May 25, 2018. Find out more about how we comply with the regulations here.

  • Will Ocean.io sell my data?

    No. We’ll never share your information with third-parties for commercial purposes. Check out our privacy policy to find out more about how we care for your data.

  • Will you ever send me any unsolicited email or spam?

    We wouldn’t dream of it.