Frequently asked questions

Let’s see what the magic 8-ball says today!

General


  • What is Ocean.io?

    Think of us as your personal lead generator. Our software delivers tailored lead lists based on the specific characteristics of your best current customers along with access to contact details so you can reach out on whichever platform suits you: phone, email, or social media.

  • How do I use Ocean.io?

    You can search for qualified lead lists using the names of current customers or with keywords. Schedule a 15-minute appointment here with our Customer Success Team for a demo to help you get the most out of the platform.

  • How will Ocean.io help my business?

    Ocean.io allows any B2B company to tap into Big Data and AI to improve their lead generation process. From the number and quality to the accuracy and prospecting of your leads, we help streamline and improve your outbound sales process. With Ocean.io, you have more time and resources to focus on selling.

  • Why do I have to sign up to a demo before I can use Ocean.io?

    We’re still working hard on developing the Ocean.io software, from the interface to the AI algorithms that provide value to our data. Since we’re still in Beta, there are a few work-in-progress aspects to our platform, which are best explained over a quick demo.We also think that, since what we’re doing is different from similar tools, we need to explain a few things to get you started on the right foot and help you get the most of our software.

  • How is Ocean.io different from other lead generation tools?

    Most other lead generation tools base their search on industry codes, which are very broad. It’s a blunt approach so you are often required to manually exclude irrelevant companies from a database using filters. We use keyword indexing, based on the information provided in company websites and social media, a much more nuanced approach that generates tailored results. Natural Language Processing means we can do this in any language so there’s no limit to your search.
    You’ve worked hard on acquiring customers and are likely to know which are the best match for you – so why start from scratch finding new ones when Ocean.io can help you use those “good customer” traits to identify other prospects?

  • Can I export lead lists? Where to?

    You can currently export lead lists and contact details as a .csv file, and import it into your preferred CRM system. We’re working hard on deeper integration with the biggest CRM systems and it’s coming soon.

  • Are you GDPR-compliant?

    Yes, we are fully GDPR compliant. We only gather data from publicly available sources of information.
    You can read our privacy policy here.

  • Do I need a Data Processing Agreement (DPA) with Ocean.io to use the data?

    We do not process any personal information transferred to us from our users (controllers). Using our software is similar to using Google search, except we specialise in company data. None of the data that we present is owned by Ocean.io, it is simply stored.
    You can read our privacy policy here.

  • Can I reach out to the contacts you provide within the platform?

    Yes! Since our data is GDPR compliant, you can reach out to any contacts that you have identified in our system. Just remember that you are doing cold outreach.

  • What are the price plans? What is a “seat”?

    We’re currently in Beta, so our prices are subject to change. For now, we’re charging €48 per “seat” on a monthly basis. A “seat” is an account meant to be used by a single person. By default, a seat has an export limit of 40 leads every month, but we can, of course, customize it if you need more.
    If you purchase a yearly subscription, we’re offering a 20% discount at a price point of €40/month, billed as €480. By doing this, you’re also locking our price for 12 months from your initial purchase.
    For customized options, email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

Product


  • Which countries are included in Ocean.io’s coverage?

    We’re currently covering the United Kingdom, Denmark, Sweden, Norway, Finland, Australia, Singapore and South Africa with four more countries to be added in the upcoming months: Ireland, the Netherlands and New Zealand. More to come soon, of course!

  • Can I base my search on any company?

    Yes, you just need to key in the URL (landing page) of that company into the search and Ocean.io will find every similar company within the geography you choose.

  • Are business email addresses on Ocean.io verified?

    All the contact information we show is provided by the companies themselves. However, email addresses fall out of use regularly so we can’t give a 100% verification.

  • Can I get Ocean.io for my phone?

    For now, Ocean.io is a desktop product. Expect us to release a phone app version of Ocean.io in the near future allowing you to do outreach directly on the app based on data provided by Ocean.io.

  • Do you integrate with my CRM system?

    One of the great benefits of Ocean.io is that all the data we provide to you on a prospect can be uploaded to your CRM system. Using Ocean.io as your lead generator will forever eliminate the need to manually add prospect information to your CRM. This goes for resolving inbound leads as well.

Privacy


  • Where does Ocean.io get its data from?

    We gather data from publicly available sources of relevant information, such as company websites, public registries, etc.

  • Can I read your EULA?

    Of course you can, it’s here: End-user License Agreement. This is the agreement between you and Ocean.io when you install the extension.

  • Does Ocean.io take care of my data?

    Your data belongs to you. At Ocean.io, we are fully GDPR compliant. We only gather data from publicly available sources of information.Check out our privacy policy here to find out how we take care of your data.

  • Is Ocean.io compliant with GDPR?

    Yes, we are proud to be compliant. The European General Data Protection Regulation (GDPR) will require that we keep our European customers’ data protected in line with a general standard throughout the European Union and will apply to all EU member states from May 25, 2018. Find out more about how we comply with the regulations.

  • Will Ocean.io sell my data?

    No. We’ll never share your information with third-parties for commercial purposes. Check out our privacy policy to find out more about how we care for your data.

  • Will you ever send me any unsolicited email or spam?

    We wouldn’t dream of it.