Ocean.io

Frequently asked questions

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General


  • What is Ocean.io?

    We're a Growth Intelligence platform.

    Simply put, better data means better growth. We use our proprietary data-sets, meticulously compiled by our team of data experts, to enhance your CRM data with all the attributes needed for meaningful analysis.

    Our AI algorithms then analyze that enhanced CRM data, clustering of companies with clearly identified key characteristics representing your most profitable customer segments.

    From there, we provide your ideal customers, automate your processes, refine your targets, increase your efficiency, and much more to put you on the smart path to growth.

  • How do I use Ocean.io?

    Schedule a short appointment here with our Customer Success Team for a demo to help you get the most out of the platform.

  • How will Ocean.io help my business?

    We all know data is the key to growth but too often we focus on quantity over quality. With Ocean.io, you put down the cleaver and pick up the scalpel.

    Your CRM is only as good as your data. It’s as simple as that.

    We create a perfectly organized database, where every entry is in the same format so that it can be used as the basis for detailed analysis. That analysis allows us to automate your processes and find the best new customers for you, whether they are waiting in your CRM or our datasets.

    Every time you add another company to your CRM, our machine learning tracks it and updates so our performance analytics get better and better – meaning you will too. The more you grow, the more you can take advantage of our full range of features.

  • How is Ocean.io different from other customer data platforms?

    Our whole approach is fundamentally different. We start from your data, not our own, so the results are unique to you – not for any other customer.

    We work with every aspect of your growth path, from enriching and normalizing your data so we can analyze it, automating your processes, delivering the perfect target audiences for your marketing and sales teams, whether inbound or outbound, and helping you exceed your targets across the board.

  • Can I integrate with my CRM?

    Of course! Your CRM is the foundation of your success and it’s where we begin. We currently work with Hubspot, Pipedrive, and Salesforce and we will soon be releasing integration with Zoho and Dynamics.

  • What are the price plans?

    Our pricing is based on the stage you’re currently at in your growth journey. The more you grow, the more you can take advantage of our full range of features.

    You can find out more about our price plans here. If you prefer, you can contact our Sales Team in person here or use the Intercom Chat to get in touch with our Customer Success team.

    Whatever stage of the journey you’re at, our Growth Intelligence will take you to the next stage – and beyond.

Product


  • Which countries are included in Ocean.io’s coverage?

    With Ocean.io, language is the key factor, not geography. Our unified global data structure means we give you the data backbone for your operations – anywhere in the world.

    We currently have almost all English, Danish, Norwegian, Swedish, and Dutch language websites available, with German and French soon to come. And there will be even more following, of course!

  • Can I base my search on any company?

    Yes, you just need to key in the URL (landing page) of that company into the search and Ocean.io will find every similar company within the territory you choose.

  • Are business email addresses on Ocean.io verified?

    All the contact information we show is provided by the companies themselves. However, email addresses fall out of use regularly so we can’t give a 100% verification.

Account


  • I need information about our Ocean.io license and contract.

    This is an easy issue to resolve. Just email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

  • How do I delete and create a new “seat”?

    Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team and resolve this problem.

  • I have a problem with my password.

    Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team and resolve this problem.

  • How can I change my Ocean.io user email address or name?

    This is an easy issue to resolve. Just email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

  • I need a custom solution, can you help me?

    We’re always willing to work with you to find a set-up that suits us both. Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

Privacy


  • Where does Ocean.io get its data from?

    We gather data from publicly available sources of relevant information, such as company websites, public registries, etc.

  • Can I read your EULA?

    Of course you can – it’s here: End-User License Agreement. This is the agreement between you and Ocean.io when you install the extension.

  • Does Ocean.io take care of my data?

    Your data belongs to you. At Ocean.io, we are fully GDPR compliant. We only gather data from publicly available sources of information. Check out our privacy policy here to find out how we take care of your data.

  • Is Ocean.io compliant with GDPR?

    Yes, we are proud to be compliant. The European General Data Protection Regulation (GDPR) requires that we keep our European customers’ data protected in line with a general standard throughout the European Union and has applied to all EU member states from May 25, 2018. Find out more here about how we comply with the regulations.

  • Will Ocean.io sell my data?

    No. We’ll never share your information with third-parties for commercial purposes. Check out our privacy policy to find out more about how we care for your data.

  • Will you ever send me any unsolicited email or spam?

    We wouldn’t dream of it.