Frequently asked questions

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General


  • What is Ocean.io?

    There have been huge advances in B2C marketing, with sophisticated messages delivered to minutely targeted audiences with perfect timing. B2B marketing, however, is still relying on overly broad firmographics or, at best, technographics. As a result, it is difficult to measure ROI and improve performance.

    Enter Ocean.io.

    We use our proprietary data-sets, meticulously compiled by our team of data experts, to enhance your CRM data with all the key company attributes needed for meaningful analysis.

    Our AI algorithms then analyze that enhanced CRM data, clustering of companies with clearly identified key characteristics representing your most profitable customer segments.

    Lastly, our B2B lookalike engine allows you to mirror those clusters, generating a multitude of perfect B2B lookalike audiences in any market of your choice for any marketing and sales channels.

  • How do I use Ocean.io?

    Schedule a short appointment here with our Customer Success Team for a demo to help you get the most out of the platform.

  • How will Ocean.io help my business?

    There have been huge advances in B2C marketing, with sophisticated messages delivered to minutely targeted audiences with perfect timing. B2B marketing, however, is still relying on overly broad firmographics or, at best, technographics. As a result, it is difficult to measure ROI and improve performance.

    No two companies are the same. No two marketing or sales teams are the same. Your B2B marketing needs to be just as tailored as B2C marketing. Until now, that hasn’t really been possible.

    Even account-based marketing, which emphasizes this approach, suffers from two main factors: the quality of your CRM data and manual analysis.

    Our platform takes starts with your CRM data so the results are personalized and enhances it so that the very best analysis is possible. Then we cluster your most profitable customers according to clearly identified key characteristics so we can generate a multitude of perfect B2B lookalike audiences in any market of your choice for any marketing and sales channels.

  • Why do I have to sign up to a demo before I can use Ocean.io?

    We’re still working hard on developing the Ocean.io software, from the interface to the AI algorithms that provide value to our data. Since we’re still in Beta, there are a few work-in-progress aspects to our platform, which are best explained over a quick demo.

    We also think that, since what we’re doing is different from similar tools, we need to explain a few things to get you started on the right foot and help you get the most of our software.

  • How is Ocean.io different from other customer data platforms?

    Our whole approach is fundamentally different. We start from your data, not our own, so the results are unique to you – not for any other customer.

    Then we enhance that data with our own proprietary datasets, meticulously put together by our team of data science experts. Our algorithms surpass current industry standards to identify the most relevant details so we can deliver the perfect target audiences for your marketing and sales teams, whether inbound or outbound.

  • Can I export results? Where to?

    If you use Hubspot or Pipedrive, you can export results directly into your CRM. We will soon be releasing integration with other CRM systems, with Salesforce coming soon, but you can still export results as a .csv file and then import it into other systems.

  • What are the price plans?

    Our pricing is customized according to the size of your marketing and sales teams and the amount of data we handle. That way, you get the most value from using Ocean.io.

    For more information, email sales@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

Product


  • Which countries are included in Ocean.io’s coverage?

    We’re currently covering Australia, Denmark, Finland, Germany, the Netherlands, Norway, Singapore, South Africa, Sweden, and the United Kingdom, with more countries to be added in the coming months, including Austria, Ireland, New Zealand, and Switzerland.

    And there will be even more soon, of course!

  • Can I base my search on any company?

    Yes, you just need to key in the URL (landing page) of that company into the search and Ocean.io will find every similar company within the territory you choose.

  • Are business email addresses on Ocean.io verified?

    All the contact information we show is provided by the companies themselves. However, email addresses fall out of use regularly so we can’t give a 100% verification.

  • Can I get Ocean.io for my phone?

    For now, Ocean.io is a desktop product. Expect us to release a phone app version of Ocean.io in the near future allowing you to do outreach directly on the app based on data provided by Ocean.io.

  • Do you integrate with my CRM system?

    We start our analysis with your CRM system. Right now we integrate with Hubspot and Pipedrive, with Salesforce and other CRM systems coming soon

Account


  • I need information about our Ocean.io license and contract.

    This is an easy issue to resolve. Just email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

  • How do I delete and create a new “seat”?

    Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team and resolve this problem.

  • I have a problem with my password.

    Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team and resolve this problem.

  • How can I change my Ocean.io user email address or name?

    This is an easy issue to resolve. Just email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

  • I need a custom solution, can you help me?

    We’re always willing to work with you to find a set-up that suits us both. Email support@ocean.io or use the Intercom Chat to get in touch with our Customer Success team.

Privacy


  • Where does Ocean.io get its data from?

    We gather data from publicly available sources of relevant information, such as company websites, public registries, etc.

  • Can I read your EULA?

    Of course you can – it’s here: End-User License Agreement. This is the agreement between you and Ocean.io when you install the extension.

  • Does Ocean.io take care of my data?

    Your data belongs to you. At Ocean.io, we are fully GDPR compliant. We only gather data from publicly available sources of information. Check out our privacy policy here to find out how we take care of your data.

  • Is Ocean.io compliant with GDPR?

    Yes, we are proud to be compliant. The European General Data Protection Regulation (GDPR) will require that we keep our European customers’ data protected in line with a general standard throughout the European Union and will apply to all EU member states from May 25, 2018. Find out more about how we comply with the regulations here.

  • Will Ocean.io sell my data?

    No. We’ll never share your information with third-parties for commercial purposes. Check out our privacy policy to find out more about how we care for your data.

  • Will you ever send me any unsolicited email or spam?

    We wouldn’t dream of it.